Customer Service

THIS POSITION REQUIRES YOU TO WORK 4 MONTHS ON-SITE DURING TRAINING AND NESTING. (SUPERVISED TRANSITION TO LIVE CALLS)

Your resume MUST be up to date, otherwise your application will not be valid.

After you submit your application, you will take an English assessment of up to 20 minutes. It is required: your application is not complete until you finish it.

What You'll Do

• ●Manage inbound/outbound calls and serve as liaison between clients and internal teams
• ●Understand client needs, explain program value, and guide them through each step
• ●Maintain accurate records and provide updates to clients and leadership
• ●Monitor accounts, explain terms, negotiate when needed
• ●Resolve issues, support escalations, and help improve processes
• ●Build trust-based relationships and ensure high client satisfaction and retention

What You'll Need

• ●High School Diploma or GED
• ●Advanced English
• ●1+ year customer service preferred
• ●Strong communication, listening, and phone etiquette
• ●Problem-solving, adaptability, time management
• ●Patience, empathy, professionalism, and ability to handle stress
• ●Attention to detail and ability to learn product knowledge

Schedule availability.

NO INTERNAL TRANSFERS.